• Visualizing the customer experience using customer experience journey maps | Designing Change
    ‘Customer experience journey maps are a tool to help bring the outside world into an organization. They are a tool that can help bring customer stories to life. An entire story. Not just the piece one silo or function within an organization normally may encounter.’
  • Power 40 News, Videos, Reviews and Gossip – Kotaku
    Top 40 power rankings of game dev folk, updated monthly. Sure, okay.
  • Schlep Blindness
    ‘There was a point in 1995 when I was still trying to convince myself I could start a company by just writing code. But I soon learned from experience that schleps are not merely inevitable, but pretty much what business consists of. A company is defined by the schleps it will undertake.’
  • Ray Allen: a master in twilight « HoopSpeak.com
    ‘After so many years of relentless sanding and shaving, Allen’s shooting motion knows nothing of the score of the game or what transpired only moments earlier. He has whittled away all excess and variance, all concern for such trivial matters. His shot is in some ways its own entity apart from Allen, though it is the one thing that will define his impact on the sport.’
  • The Rise of the New Groupthink – NYTimes.com
    ‘One explanation for these findings is that introverts are comfortable working alone — and solitude is a catalyst to innovation…. In other words, a person sitting quietly under a tree in the backyard, while everyone else is clinking glasses on the patio, is more likely to have an apple land on his head.’
  • Jerry Yang Has Left the Building; Resigns From Yahoo, Alibaba Boards | paidContent
    ‘In a stunning move announced after the markets closed, the Yahoo co-founder resigned from the company’s board of directors and from all other positions—effective immediately…. It is a surprising move but only in its timing and its thoroughness.’
  • Infinite Drunk Ron Swanson